Best case scenario

My TV and internet service went dark tonight. I was watching TV at the time so I knew right when it went out, luckily this did not happen during the Superbowl. At least I got through fairly quickly on the phone (which is luckily not VoIP or I would have had to send a letter). I was either the first customer to call or the lucky benefactor of a localized complete outage. BrightHouse can’t see either my cable box or modem. The customer service rep said that if more customers called it will be categorized as an outage and techs will be scrambled no matter what time. If it’s just me I’ll have to wait until the morning.

She then noted that, “So the best case scenario is that someone hit a utility pole or something…” Awkward pause. “Well I mean that wouldn’t be good if someone died, but that would mean it’s an outage and that we’ll fix it tonight.” If I want my internet fixed tonight does that mean I want someone to die?

FYI: This was posted over EV-DO which serves as a great backup for these things. Especially when you’re like me and have thrown out your phone books and need to find the number to report an outage.