CheapTickets gets it

I recently purchased a round trip airline fare through CheapTickets.com and didn’t get the email confirmation. I checked my bank account and I was charged for the flight, so something just happened with the email. After filling out their email form the confirmation page says:

Thanks for contacting us.
We’ll do our best to respond within 4 hours.

Amen. Too many companies believe that if a customer emails for a problem, it’s a free pass to wait a business day before doing anything. Just like you shouldn’t wait long when calling, email should be used to provide fast customer service. It’s a lot cheaper for the company so why not?

(This was on Sunday night, the number of hours may change based on the staffing level and or email volume.) Also, in case you’re interested, the tix are for a trip to Vegas for CES.

UPDATE: My problem was solved in 30 minutes, great work!